Privacy Policy

Introduction

Abigail’s Footsteps understands that your privacy is important to you. This Privacy Policy explains in detail the types of personal data that we may collect about you when you interact with our website. Any personal data we do collect will only be used as permitted by law.

Who we are

This website is owned and operated by Abigail’s Footsteps, Registered Charity Number 1149005. Company Limited by Guarantee. Registration Number: 08182310 in England and Wales. Abigail’s Footsteps is the controller and responsible for your personal data (collectively referred to as “Abigail’s Footsteps”, “we”, “us” or “our” in this privacy policy).

If you would like to request information about our privacy policy or to raise any concerns/complaints or provide suggestions for improving our procedures, you can email us at faye.hill@abigailsfootsteps.co.uk or write to:

Abigail’s Footsteps
2nd Floor, Fitted Rigging House,
Anchor Whark, The Historic Dockyard,
Chatham, Kent
ME4 4TZ

What information do we collect

We will make it clear when we collect personal information and will explain what we intend to do with it. The types of information collected might include names, date of birth, e-mail address, postal address, telephone and/or mobile phone number.

It does not include any data where the identity has been removed i.e. anonymous data. We collect personal information from you so that we can offer our services as effectively as possible. We collect information from the following ways:

  • Directly; you may give us your information when you sign up to one of our events, speak to us directly, attend our bereavement training programme, use our counselling service or make a donation.
  • Indirectly; your information may be shared with us by fundraising sites like JustGiving. These independent third parties will only do so when you have indicated that you wish to support Abigail’s Footsteps and with your consent. You should check their Privacy Policy when you provide your information to understand fully how they will process your data.
  • When you give your permission to other organisations to share or it is available publicly; the information that we get from other organisations may depend on your privacy settings or the responses that you have given, so please make sure that you also check the regularly.
  • Social Media; depending on your settings or the privacy policies for social media and messaging services like Instagram, Twitter, or Facebook, you might give us permission to access information from those accounts or services.

What personal data we collect and how we use it

The type and quantity of information we collect and how we use it depends on why you are providing it.

Supporters; for example make a donation, sign up for an event, volunteer or register to fundraise, we usually collect:

  • Your name
  • Your contact details
  • Your date of birth

We will use your data to:

  • Provide you with services you have asked for
  • Administer your donation, including processing Gift Aid
  • Keep a record of your relationship with the charity
  • Make sure we know how you prefer to be contacted

We DO NOT sell or share your personal details to third parties for the purposes of marketing.

Visitors to our website

Our website uses a third party service, Google Analytics, to collect data and statistics about website usage and behaviours such as what pages are visited. This information is processed in a way which does not identify anyone and we do not make any attempt to find out the identities of those visiting our website.

Access to your information

Under the General Data Protection Regulations (GDPR), you have the following rights:

  • Right to access the personal data we hold about you
  • Right to rectification if any personal data we hold about you is incorrect or incomplete
  • Right to erasure if you’d like us to delete any personal data we hold about you
  • Right to restrict the processing of your personal data in certain circumstances
  • Right to data portability to have your data transmitted to another controller
  • Right to object to the processing of your data in certain circumstances

If you wish to exercise any of these rights, or make a subject access request please contact us by emailing faye.hill@abigailsfootsteps.co.uk

Third party links

This Privacy Policy only applies to this website, abigailsfootsteps.co.uk. This website may include links to third party websites, plugins and applications. We do not control these third party websites and are not responsible for their privacy statements and how they use your data.

Cookies

Like most websites, we use “cookies” to help us make our site, and the way you use it, better. Cookies mean that a website will remember you but a cookie by itself, can’t be used to identify you. They’re small text files that sites transfer to your computer, phone or tablet. Please be aware that some cookies are necessary for the website to function properly. You can find out more about the cookies we use on our site here. If you disable these cookies in your browser, parts of the website may not work correctly. For more information about cookies, visit http://www.allaboutcookies.org/ 

How to contact us/Make a complaint

Abigail’s Footsteps tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. If you have any questions about this Privacy Policy or any part of our service, please contact us by emailing faye.hill@abigailsfootsteps.co.uk

Changes to our Privacy Policy

We may from time to time make changes to this Privacy Policy. If we make changes, the updated Privacy Policy will be posted on this website and the revised Privacy Policy will take effect once posted. Your continued use of this website after the posting will signify your agreement to the new terms.

Privacy Policy last updated: 9th January 2020